Terms & Conditions

CogniClose operates as a fully managed B2B Outbound-as-a-Service partner. Our services include target market analysis, Ideal Customer Profile (ICP) definition, prospect research and data enrichment, outbound copy development, dedicated email and LinkedIn infrastructure management, multichannel sequence execution, and active conversation triage toward booked qualified sales meetings.

We do not sell software seats or access to unmanaged databases. All activities are operated directly by our team on your behalf.

While CogniClose handles day-to-day outbound operations, campaign success requires timely collaboration from your team.

Before any outbound messaging is deployed, Client has full review and approval rights over the target ICP, messaging angles, and sequence copy. Client agrees to provide necessary brand assets, offer context, and prompt review feedback.

CogniClose engagements are customized based on target market complexity, infrastructure requirements, and outreach scope. There are zero upfront setup fees.

Payments are processed via direct bank transfer to our USA, UK, or other designated accounts. A 50% upfront payment of the total agreed amount is required to initiate services. The remaining balance, along with a portion of the subsequent month’s fee, is due at the end of the current month.

Services are strictly non-refundable unless a specific refund clause is explicitly documented and agreed upon in the individual client agreement.

CogniClose provisions dedicated secondary sending domains and email infrastructure to safeguard Client primary domain reputation. Client agrees to comply with all applicable communication laws, including CAN-SPAM, GDPR, and PECR regulations.

If a client provides their own or their team’s original LinkedIn identities for outreach, CogniClose will provide support to attempt account recovery in the event of a restriction. However, we do not guarantee recovery, and cost deductions will apply from the package in such instances.

CogniClose guarantees consistent professional attention, proactive deliverability maintenance, continuous message optimization, and weekly performance reporting.

Any specific performance guarantees and anticipated results will be directly communicated to the client and strictly outlined within their individual signed client agreement.

Client retains sole and exclusive ownership of all pre-existing intellectual property, proprietary sales materials, customer lists, and brand assets provided to CogniClose.

CogniClose retains full and exclusive ownership of all messaging frameworks, AI prompts, operational infrastructure setups, and proprietary methodologies used during the engagement.

Either party may terminate the engagement after the initial two-month commitment upon 30 days written notice. Upon termination, CogniClose will complete active sequence cycles and transition all campaign assets, domain DNS records, and contact data to Client.

To the maximum extent permitted by law, neither party shall be liable for indirect, incidental, or consequential damages arising from the engagement.

These Terms shall be governed by and construed in accordance with the applicable laws governing Higlax Solutions LLC within the United States.